Return & Refund Policy
Our Commitment to You
30 DAY RETURNS: We offer a hassle-free 30-day return window for your peace of mind.
VERIFIED REFUND GUARANTEE: All refunds are strictly verified and processed securely to your original payment method.
RETURN ADDRESS: UNIT B32, 11/F, WONG KING IND BUILDING, NO.2 TAI YAU STREET, SAN PO KONG, HONG KONG
RETURN FEE: A flat $10 return fee applies to all eligible returns.
At Chevikaen, we pride ourselves on our product quality and are committed to your satisfaction. However, if you are unsatisfied with your purchase, we offer a straightforward return and refund process. Please read our detailed guidelines below:
1. Return Eligibility
To be eligible for a return, please ensure the following criteria are met:
Returns are accepted within 30 days of purchase.
Items must be in new, unused, unwashed, and undamaged condition.
Original tags must be attached, and items must be in their original packaging.
A valid proof of purchase (original receipt or gift receipt) is required.
2. Return Process
- Initiate Your Return:Please contact our customer support team at support@chevikaen.com.
- Provide Details:Let us know the items you would like to return and the reason for the return.
- Wait for Instructions:Our team will provide the necessary return shipping instructions.
- Ship to Our Warehouse:Please send the package to the following address:
3. Preparing & Shipping Your Return
Package Securely: Please use the original packaging and ensure items are free of stains, makeup, deodorant, or signs of wear. Include all original accessories and documentation.
Trackable Shipping: We highly recommend using a trackable shipping method. Please keep your proof of postage and tracking number for your reference. (Note: Chevikaen is not liable for returned packages that are lost or stolen in transit.)
4. Refund Process & Fees
Processing Time: Most returns are processed within 5–7 business days after receipt at our warehouse.
Refund Timeline: Refunds are typically issued within 14–21 business days of receiving your return. The timing of the refund's appearance on your statement depends on your financial institution.
Refund Amount: The refunded amount will include the cost of the item(s) and any applicable sales tax. Original shipping costs are generally non-refundable unless under extenuating circumstances.
Return Fee: Please note that a $10 return fee will be deducted from your total refund amount.
Gift Receipts: Returns made with a gift receipt will receive a Merchandise Credit for the amount on the receipt.
5. Return Shipping Costs
Customer Responsibility: For returns due to personal preference or incorrect purchases, the customer is responsible for return shipping costs.
Chevikaen Covers: If you received a damaged or incorrect item, Chevikaen will cover the return shipping fee. Please email clear photos of the issue to our Customer Service team before initiating the return.
6. Exchanges & Non-Returnable Items
Exchanges: We do not offer direct exchanges. You are welcome to return your item(s) and place a new order for your desired size or color.
Non-Returnable Items:
Items worn, altered, laundered, or damaged after receipt.
Items returned without original packaging or tags.
Items received after the 30-day return window.
Damaged/Defective Items: Must be reported within 7 days of delivery.
7. Reserved Rights
Chevikaen reserves the right to:
Limit or refuse returns from customers with an excessive returns history indicative of "wardrobing."
Limit or refuse returns with a history of returning worn, altered, laundered, damaged, or incomplete items.
Refuse service to any customer due to suspected fraudulent or criminal activity.
Discard any non-Chevikaen items sent to our Distribution Center.
Questions or Concerns?
If you have any questions about our Return & Refund Policy, please contact our Customer Service team at support@chevikaen.com.
By purchasing from Chevikaen, you agree to the terms of this Return & Refund Policy. We reserve the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.